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  • <Tabby cat sitting on a grey sofa not happy with the liquid or tablet dietary supplements on the white coffee table in front of him, batting them with his paw. Credit> AdobeStock_526326275
    AdobeStock_526326275
  • <Woman wearing yellow top sitting at a table, with white background, looking shocked holding her hand to her mouth at an e-mail response to a complaint on a white laptop. Credit> AdobeStock_78493419
    AdobeStock_78493419
  • <Woman customer in cream top, sitting on a white sofa in the living room, open arms and mouth in horror as she opens her box of dietary supplements that she ordered. Credit> AdobeStock_345250156
    AdobeStock_345250156
  • <Female hands searching through hand written records of old customer complaints kept on cards in a wooden box file drawer system. Credit> AdobeStock_284668162
    AdobeStock_284668162
  • <Two male and one female employees sat at desks in a customer service call centre taking complaints and customer orders by phone. Credit> AdobeStock_243123859
    AdobeStock_243123859
  • <Diagram of a customer complaint iceberg where less than 5% of consumers report a complaint and over 50% hidden below the surface do not. Credit> AdobeStock_576243370
By GMP-SOP-Download Dietary Supplements

15.0 - Product Complaints Handling

$26.00 USD
$26.00 USD
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A qualified person must review all product complaints received from consumers, retailers, and distributors, to determine whether or not they involve a possible failure of a dietary supplement to meet any of its specifications, and investigate if this may result in a risk of illness or injury. Quality control personnel must review and approve these decisions and approve the findings and follow-up action of any investigation performed

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<Tabby cat sitting on a grey sofa not happy with the liquid or tablet dietary supplements on the white coffee table in front of him, batting them with his paw. Credit> AdobeStock_526326275
$26.00 USD
$26.00 USD